FAQ
68DollsClub FAQ
Quick Tip: Switch categories via tabs on the left, click questions to expand answers.
🛍️ ORDERING & ACCOUNT
Do I need to register to place an order? If I forgot my password, what should I do? +
No, guest checkout is available. However, we strongly recommend creating an account so you can conveniently track your order status and view your order history.
I'm having trouble checking out. What should I do? +
Try clearing your browser cache, disabling extensions, or switching browsers. If issues persist, contact us with a screenshot via yangysuccess@163.com.
Can I make changes to my order after it has been placed? +
It depends on the type of change requested.
- Adding items: We cannot modify orders once placed. If you want extra goods, please create a new separate order.
- Changing the shipping address: Available before shipment. For PayPal orders, shipping address cannot be altered after payment due to PayPal security rules.
- Canceling duplicate orders: Permitted before shipment. Please send both order numbers to us ASAP via email.
Can I receive an invoice or commercial receipt? +
Yes, send us an email request to yangysuccess@163.com after you finish your order.
💳 PAYMENT & PRICING
Does the price include VAT? +
Product prices do not include VAT. VAT is covered only for certain regions shipped via Yanwen Express. Other logistics methods will charge import tax upon delivery borne by buyers.
What payment methods do you offer? +
We accept PayPal, Visa, MasterCard, JCB, American Express, Maestro, UnionPay, Apple Pay, Google Pay and Klarna.
Do you offer drop shipping or wholesale pricing? +
Yes, bulk orders and long-term cooperation are supported. Please email yangysuccess@163.com for detailed cooperation terms.
🚚 SHIPPING & DELIVERY
Can my order be split into separate shipments? +
All items are shipped together by default. If you need split delivery, email us in advance, a $5 split shipping service fee applies. If separation is caused by our production delay, no extra charge will be collected.
Can I change the shipping method or combine multiple orders into one shipment? +
- Change shipping method: Allowed before dispatch, you need to pay the shipping fee difference.
- Combine multiple orders: Not available due to warehouse management restrictions.
Can I track my order once it’s shipped? +
A tracking number will be sent to your registered email, and you can also log into your account to check logistics updates anytime.
My tracking hasn’t updated for several days, what should I do? +
Logistics platforms often delay updating tracking info. If there is no movement over 7 days, contact us to follow up your parcel.
Tracking shows "Security Check Return" in China, do I need to handle it? +
No action needed from you. This status only means temporary flight delay instead of returned package. The warning email is auto-sent by system error, please ignore it. Our team will solve all domestic transit issues directly.
What if my item arrives damaged or incorrect? +
Contact us within 7 days after receiving the package with clear photos of defects or wrong items. We will arrange refund, replacement or exchange for you.
What if my package is delayed or lost? Do I have shipping protection? +
All orders come with free shipping protection covering loss, damage and long delay. If your parcel has no delivery record over 35 working days after dispatch, email us for full follow-up support.
🏷️ PRODUCT & SIZE
Are all BJD goods official genuine handmade products? +
All our BJD outfits, wigs and accessories are official genuine handmade goods. If you find counterfeit items on our site, please inform us and we will remove them immediately. We respect original handmade design.
Are all items in stock? How to identify pre-order products? +
Each product page clearly marks In Stock / Pre-order. Pre-order items need longer processing time, you can check processing time on product page or email us for consultation.
How do I choose the right size for BJD dolls? +
Our doll clothes adopt Chinese size standards, which may be smaller than Western sizes. Please check the size chart on each product page. Refer to our Size & Measurement Guide for bust, waist, height and other measurement instructions.
Why can I order out-of-stock items? How to get restock alerts? +
Inventory data sync delay may cause this situation. You can add out-of-stock items to wishlist or click "NOTIFY ME WHEN AVAILABLE" button to receive auto email once restocked. Restock time depends on handmade production progress.
✉️ CUSTOMER SERVICE & FEEDBACK
Do you accept returns or exchanges? +
Returns & exchanges are available under specific conditions. Worn, customized and pre-order items cannot be returned. Please check our full Return Policy page for complete rules.
How can I leave a product review? +
You will receive an email with review link 48 hours after delivery. Only verified buyers can submit reviews to guarantee authenticity.
💝 PROMOTIONS & DISCOUNTS
Do I have store credit and can use it at checkout? +
Every customer has an independent store credit account bound to your profile. Available balance can be deducted during checkout. Check the Store Credit Usage Guide for operation steps.
Do you offer free shipping, coupons or seasonal discounts? +
We launch regular promotions including coupon codes, seasonal sales and free shipping activities.
- Free shipping for orders over $499 (excluding shipping fees) with Eyoubao, SAL or China Air transport, use code FREE499 at checkout. DHL & EMS are excluded.
- We occasionally hold special sales with lower free shipping threshold, such as free shipping over $399.