🌍 International Shipping & Delivery

68DollsClub · Your Doll's Dream Home

Welcome to 68DollsClub, your global BJD doll dream home! We understand that your beloved doll components—from meticulously painted heads to exquisite outfits—are one-of-a-kind treasures. That's why we are committed to delivering these beautiful items safely and efficiently from our studio to your doorstep, anywhere in the world. Here's everything you need to know about how we ship BJD dolls and accessories.

🕰️ Processing Time

At 68DollsClub, different items have different preparation times:

• ✅ In-Stock Items (Clothes, Wigs, Accessories)
  7–10 business days — Sourced from partners, quality-checked, and packed.
• 🧵 Made-to-Order (Custom-sized clothes, face-ups)
  2–4 weeks to 1–2 months — Handmade or tailored, time depends on artist/brand.
• 📦 Pre-Order Items (New collections, limited editions)
  Several weeks to a few months — Based on brand production schedule. Updates sent via email.

⏳ Please note: Mixed orders (in-stock + pre-order) ship together by default. Contact us for split shipping (additional fee).

🚚 Shipping Options (Worldwide)

Choose based on time and budget. Fees calculated at checkout.

Method	Delivery Time	Tracking	Best For
Economic (SAL/China Post)	25–45 business days	✅ Yes	Budget-friendly, non-urgent
EMS Express	15–25 business days	✅ Yes	Standard fast delivery
DHL Express	3–7 business days	✅ Yes	Urgent, premium priority

🌐 Where Do We Ship?

We ship to over 80 countries, including:

🇺🇸 USA · 🇨🇦 Canada · 🇬🇧 UK · 🇦🇺 Australia · 🇩🇪 Germany · 🇫🇷 France · 🇮🇹 Italy · 🇳🇱 Netherlands · 🇳🇴 Norway · 🇸🇪 Sweden · 🇪🇸 Spain · 🇯🇵 Japan · 🇰🇷 South Korea · 🇲🇾 Malaysia · 🇸🇬 Singapore · and more.

Country not listed? Contact us — we'll try to help!

📦 Tracking Your Order

You'll receive a shipping confirmation email with a tracking link. Track via our Order Tracking Page or the carrier's website.

📌 Customs, Duties & Taxes

• Customs policies vary by country; fees are the recipient's responsibility.
• Check with your local customs office before ordering.
• Refusal due to customs fees: shipping costs are non-refundable.

✨ Tip: Some shipping methods offer a “Duties Included” option at checkout.

❗ Delays & Delivery Issues

Delays may occur due to customs, weather, holidays, or local postal processing.

If your package has been in transit for over 35 business days after dispatch, email us for assistance.

♻️ Go Green with Us

We support sustainable logistics. Choose DHL's Go Green service to help reduce environmental impact.

❓ Frequently Asked Questions

Q: Can I change my shipping address after ordering?
A: Yes, if not yet shipped. Email us within 24 hours with your order number and new address.

Q: My package shows delivered, but I haven't received it.
A: Check with neighbors or your local post office. If still missing, contact us promptly.

Q: Do you ship to PO Boxes or APO/FPO addresses?
A: Yes, via EMS or China Post. DHL/FedEx cannot deliver to PO Boxes.

Q: Mixed orders (in-stock + pre-order) — how are they shipped?
A: By default, together. For split shipping (approx. $5 fee), email us after ordering.

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❤️ Still Have Questions?

Email our customer service team:

📧 support@68dollsclub.com

Or visit our “Contact Us” page.
We're happy to help you shop with confidence!